Shipping Policy
Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods: We offer various shipping options to suit your needs. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout. Shipping times may vary based on your location and the shipping carrier
Shipping Costs: Shipping costs are calculated based on the weight of your order and your shipping address. You can view the shipping cost before finalizing your purchase during the checkout process. We offer free standard shipping on orders over Rs. 499/- (this free offer excludes combos time to time as we update according to seasons
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.
International Shipping: We currently offer international shipping to select countries. Shipping times and costs will vary based on the destination. Please note that customs duties and taxes are the responsibility of the customer.
Shipping Issues: If you experience any issues with your shipment, such as delays or damage, please contact our customer service team at support@harshanherbalsonlinestore.in for assistance.
Return Policy
Returns and Exchanges: We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order. Items must be returned in their original condition and packaging
Return Process: To initiate a return, please email us at support@harshanherbalsonlinestore.in with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return the item.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Refunds: Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item. The new order will be subject to the same shipping and handling policies.
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at [insert contact email] for a replacement or refund. We will cover the return shipping costs in these cases.
Contact Us: For any questions regarding shipping or returns, please reach out to our customer service team at contact number: +91 754 883 8654